Senior Loan and Member Service Officer, North Branch
What do you do at STCU?
I wear many different hats at the credit union. I do simple tasks such as transferring money from one account to another. I open new accounts for new and existing members. I assist members who want a credit card or would like to borrow money for their home, car, boat or motorcycle.
What is your favorite denomination of money?
I like the $2 bill or the .50 cent piece because most that I see are very old. It’s too bad they couldn’t tell you all the stories of where they have been and what they’ve seen.
How long have you worked for the credit union?
I have worked for the credit union for about three and a half years. The time has gone by very quickly and I would attribute that to the fantastic staff and wonderful workplace.
What’s your dream car?
A 2013 Bugatti Veyron; over 1,000 horsepower and over $1 million to buy.
What do you like best about your job?
Helping members with loans, especially when they need it most. It’s very rewarding to know the money the credit union is about to lend to a member is truly going to benefit them and possibly change their life. Whether they need help to pay for a daughter’s wedding, a son’s college, or a new car, the smile on a member’s face says it all. It’s extremely rewarding.
To have members come back and ask for you by name is very gratifying.
Dogs or cats?
Dogs, obviously. Dogs are always up for playing or hanging out, and you can take them everywhere you go. Cooper, our Golden Retriever, is just as much a part of our family as our son, Raleigh.
Mayonnaise or Miracle Whip?
Mayonnaise. I have a ham sandwich with mayo and mustard every day for lunch. I really like Miracle Whip too, but it just doesn’t taste great with mustard.
Where do you see yourself in five years?
I see myself lucky enough to still be working at STCU. I hope to continue working with our members. I’m grateful for the position I have now and look forward to being able to grow with the company and move into a management role where I can pass down what I have learned and experienced.
Any advice for someone looking to do your job?
You have to be a people person. You have to be able to carry on a conversation with a complete stranger and still focus on the task at hand. You have to be able to handle difficult situations and be able to provide quick, accurate answers for members who need reassurance or help. It’s important to be upbeat and positive as well because your mood is obvious to the member in front of you.
Why do our members love us?
Many of our members love the fact that we are a local credit union who cares and gives back to the community. We treat each member, no matter the circumstance, with respect, as if they were one of our family members.
They also love us for the last day of the month, teacher’s payday, when we serve cookies and coffee all day long.